Packaging Variations: Product packaging, including the box design, colour, label placement, outer wrapping, and other minor visual details, may occasionally vary due to packaging updates, supplier changes, or availability.
Product Consistency: Minor packaging variations do not necessarily indicate a change in the fragrance itself. We strive to maintain consistency in the product supplied and its stated specifications.
Product Verification: Customers are welcome to contact us if they have any concerns about the packaging or the product received. Our team will review the order details and available product information to help clarify the concern.
Incorrect or Damaged Products: If you receive a product different from the one ordered, or a product that is damaged or defective, please contact us promptly with your order details and supporting photographs or an unboxing video, where available. Such cases will be reviewed in accordance with our applicable policies and legal obligations.
Important: Packaging variations alone do not automatically establish that an incorrect product has been delivered. However, this disclaimer does not exclude a customer's rights or remedies where applicable under law.
For assistance, please contact our customer support team.
Team ELIXIR